Non-exempt, Full-time 32 hours per week
Starting at $28/hour, DOE

How does this position make an impact on the community? The Volunteer Program Manager assists all programs within the YWCA Missoula with volunteer recruitment, training and retention and coordination of schedules. The Volunteer Program Manager also evaluates and updates current volunteer practices and materials for the agency. This position also acts as an advocate for the Pathways Program when the team needs extra support in the DV shelter or for walk in assessments. Performance of duties reflects the YWCA’s value that all people will be treated with respect and dignity and approached with recognition of their individual importance.

The ideal candidate: Is passionate about the mission of the YWCA and:

• Helps foster a sense of personal strength and self-sufficiency in participants.
• Demonstrates a commitment to diversity, equity and inclusion, practice anti-racist service delivery and advocacy for all individuals.
• Exhibits energy and enthusiasm for the work and the community.
• Provide culturally responsive, anti-oppressive services.
• Has an understanding of the social and political complexities of sexual and domestic violence.
• Approaches assessments with an unbiased trauma informed lense.

Position Specific Responsibilities:

• Recruit, select, and evaluate volunteers for YWCA programs and Secret Seconds Thrift Stores.
• Maintain an accurate volunteer database, tracking hours worked, contact information, and scheduled shifts.
• Lead volunteer retention efforts, including appreciation events, meetings, training sessions, leadership pipelines, check-ins, and monthly newsletters.
• Keep the Volunteer Management policy and procedure manual up to date.
• Develop and administer program evaluations, including training assessments, advocate feedback, and crisis-line evaluations.
• Design and implement biannual Advocate Training for new staff and volunteers.
• Conduct orientations for new volunteers.
• Oversee group service projects and shelter meal volunteers.

Some of what you’ll do in this position:

• Attend staff and volunteer meetings.
• Adhere to YWCA policies and guidelines.
• Maintain professionalism, flexibility, and commitment to teamwork.
• Project a positive image of the YWCA and demonstrate effective public relations skills.
• Foster an inclusive, respectful environment for clients, employees, volunteers, and the public.
• Serve as a knowledgeable resource on YWCA programs and community agencies.
• Perform additional job-related duties as assigned.

Requirements:

• Valid driver’s license, acceptable driving record, and auto insurance compliant with Montana state law.
• Bachelor’s degree in human services or a related field, or equivalent education/experience.
• Must pass a background check to ensure the safety of YWCA program participants.

Minimum Qualifications:

• 1 year volunteer coordination, hiring or managing experience required.
• Highschool Diploma or Equivalency Diploma required.
• Bachelor’s degree in human services, educational or business administration field preferred but not required.

What else you should know: This position is full-time, 32 hours per week. The schedule is Monday through Friday. The base wage for this position starts at $28/hour – higher wage would be based on experience calculated using YWCA Missoula’s wage matrix. YWCA Missoula values a diverse, inclusive, and authentic workplace, so if you’re excited about working with us but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Employee filling this role has access to benefits including holiday, vacation and sick time pay; health, dental, vision and life insurance available; reimbursed wellness expenses, employee discount and employee assistance program.

How to apply: To be considered for this position, please send a resume, cover letter and references to pmurphy@ywcaofmissoula.org or or by mail/ in person to 1800 S. 3rd St. W., Missoula, MT 59801, Attn: Patty Murphy. Priority deadline for consideration is April 24, 2025.

All offers of employment at YWCA Missoula are contingent upon passing a background check designed to protect the interests of women, children and families served by our programs. For applicants with a criminal history, the nature and recency of the conduct/behavior and its relationship to the position will be considered.

From $14.49 per hour
Expected hours: 20 – 40 per week.

PARTIAL LIST OF QUALIFICATIONS:

• High school diploma or HiSET Equivalency Diploma required.
• Must have dependable vehicle, current driver’s license and proof of auto insurance in compliance with Montana state law.
• Must pass a background check designed to protect the interests of YWCA donors and clients.
• Ability to maintain confidential information.
• Ability to communicate effectively, both orally and in writing, with a variety of individuals, including clients, donors, peers and supervisors.
• Good work habits, including punctuality and ability to organize and manage time and information.
• Ability to accept, act on and offer constructive criticism.

PARTIAL LIST OF DUTIES:

• Waits on customers, receives donations, and writes receipts for donations.
• Sorts, prices, and displays merchandise.
• Projects a positive image of the YWCA, using effective public relations skills.
• Exhibits friendliness toward and consideration of YWCA employees, volunteers, participants, customers and the general public.
• Adheres to YWCA policies and guidelines.
• Acts as a responsible team member.
• In general, demonstrates energy and enthusiasm for her/his work.
• Demonstrates competence as an information source about the YWCA programs and other Missoula programs of similar interest.
• Exhibits an awareness of and ability to deal with diversity among people, including disabilities among clients, staff and customers.
• Displays a neat appearance and competent manner.
• Ability to lift 40+ pounds required.

What else you should know: This position can be part-time or full-time, 20-40 hours per week. The schedule is Tuesday through Saturday 10:00am-6:30pm. The base wage for this position starts at $14.49/hour – higher wage would be based on experience calculated using YWCA Missoula’s wage matrix. YWCA Missoula values a diverse, inclusive, and authentic workplace, so if you’re excited about working with us but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Employee filling this role has access to benefits including holiday, vacation and sick time pay; health, dental, vision and life insurance available; reimbursed wellness expenses, employee discount and employee assistance program.

How to apply: To be considered for this position, please send a resume and references to jvinson@ywcaofmissoula.org/ acadieux@ywcaofmissula.org or by mail/ in person to 1800 S. 3rd St. W., Missoula, MT 59801, Attn: Jean. 

All offers of employment at YWCA Missoula are contingent upon passing a background check designed to protect the interests of women, children and families served by our programs. For applicants with a criminal history, the nature and recency of the conduct/behavior and its relationship to the position will be considered.

For questions call:
(406) 549-1610 and speak with Jean